Our Insights

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Implementing change with impact

– Our survey of 2,200 global executives highlights the benefits and secrets of a successful implementation.

Transformations

Capability Building

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Bringing out the best in people

– Providing good service has never been easy. Meeting rising customer expectations requires companies focus on building the capabilities... their people need to make full use of their talents.
Article

Experiential learning: What’s missing in most change programs

– Successful transformations demand new capabilities. To build them, experiential learning leverages the intimate link between knowledge... and experience.

Change Management

Article

Changing change management

– Research tells us that most change efforts fail. Yet change methodologies are stuck in a predigital era. It’s high time... to start catching up.
Article - lapetitemort.info Quarterly

The four building blocks of change

– Four key actions influence employee mind-sets and behavior. Here’s why they matter.
Article - lapetitemort.info Quarterly

The irrational side of change management

– Most change programs fail, but the odds of success can be greatly improved by taking into account these counterintuitive insights... about how employees interpret their environment and choose to act.

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More Insights

Article

Continuous improvement—make good management every leader’s daily habit

– Continuous improvement at scale—across a whole enterprise—requires management discipline at scale. At a few organizations,... digital innovation is helping managers make a daily habit of good discipline.
Article

Sales support: How to get it just right

– The “Goldilocks quandary” of sales support: What level is just right to drive the most sales and growth?
Article

Digital transformation: Raising supply-chain performance to new levels

– Combining digital applications with operational changes helps yield significant performance improvements that stand the test of... time.

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