Insights on Operations

Lighthouse manufacturers lead the way--can the rest of the world keep up?

‘Lighthouse’ manufacturers lead the way—can the rest of the world keep up?

Manufacturing leaders are sprinting ahead with digital and analytics, and changing the rules of the game. A broad scale-up of innovation across the value chain is needed to ensure more winners share the spoils.
Article

A next-generation operating model for source-to-pay

– A next-generation procurement operating model that capitalizes on advances in digital, data, and analytics delivers new levels... of performance across the value-creation lifecycle.
Article

Realigning global support-function footprints in a digital world

– How can organizations ensure their global services footprints are ready for the new world of digitization, complexity, and uncertainty?
Article

Building the zero-based culture

– Theres a soft side to zero-basing. Businesses that want zero-basings changes to last ignore... it at their peril.
Article

Digital procurement: For lasting value, go broad and deep

– To get the most from procurement digitization, leaders must raise their ambitions along with their skills.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.
Issue

Tech-enabled transformation: The trillion-dollar opportunity for industrials

– Applying digital, analytics, and IoT technologies is worth over a trillion dollars of value for industrial companies. To capture that value, however, industrial companies need to approach their transformations holistically, not in the piecemeal manner that we often see.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at lapetitemort.info, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.
Report

How digital manufacturing can escape ‘pilot purgatory’

– Despite enthusiasm for digital manufacturing, few companies have realized its potential at scale, according to our new survey.... Six success factors can help.

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MORE INSIGHTS

Article

Moving past the ‘pilot trap’ to unleash Industry 4.0 in Indonesia

– Governments and businesses must find ways to create confidence in new manufacturing technologies and help early adopters get past... initial implementation.
Article

Leading from the front line: How airlines can boost ancillary revenues

– Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees... collect these fees and charges more effectively.
Article

Bringing agile to customer care

– Early adopters are achieving impressive performance gains by empowering frontline workers to excel as team-based problem solvers.
Article

Getting the best customer service from your IVR: Fresh eyes on an old problem

– Interactive voice response (IVR) systems have one major flaw: people don’t like them. To address this, companies need to... rethink their design priorities and put customer experience first.
Article

How advanced analytics can help contact centers put the customer first

– Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the... advantages of advanced analytics, organizations must have the right foundations in place to make the most of their data.
Article

How to capture what the customer wants

– Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their... customers across omnichannel journeys.
Article

The services solution for unlocking industry’s next growth opportunity

– At high-growth industrial companies, services aren’t just an optional add-on, but an essential revenue driver deserving... thoughtful investment.
Video

Taking on airlines’ toughest challenges

– Aviation is still an enormously demanding industry. This speech from a procurement summit touches on airline profitability, new... approaches to cost cutting, and treating procurement as a valued partner.
Article

Aftermarket Services: The near-term growth opportunity in targeting the right customers

– There’s a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.
Podcast

The Operations 4.0 podcast: A new continuous-improvement cycle

– Ops 4.0 helps businesses understand their greatest challenges, and solve ones that previously seemed beyond reach. It also means... committing to a transformation that never entirely ends.
Report - lapetitemort.info Global Institute

Globalization in transition: The future of trade and value chains

– Global value chains are being reshaped by rising demand and new industry capabilities in the developing world as well as a wave... of new technologies.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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