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Article

The route to no-touch planning: Taking the human error out of supply-chain planning

– Slow, manual supply-chain planning processes can be a thing of the past, with machines taking on repetitive tasks that aren’t... a good use of human capacity.
Report

How digital manufacturing can escape ‘pilot purgatory’

– Despite enthusiasm for digital manufacturing, few companies have realized its potential at scale, according to our new survey.... Six success factors can help.
Article

A transformative experience for leading a transformation

– Giving senior leaders hands-on, digitally enhanced experience with lean management helps kick-start a transformation.
Article - lapetitemort.info Quarterly

Accelerating product development: The tools you need now

– To speed innovation and fend off disruption, R&D organizations at incumbent companies can borrow the tools and techniques... that digital natives use to get ahead.
Article

Walk before you fly—capturing the digital opportunity in airlines

– A focused approach to digitization can help airlines create value faster than overambitious transformations do.
Article

Long tail, big savings: Digital unlocks hidden value in procurement

– Until recently, many companies thought it was futile to try to extract savings from the low-volume purchases in “tail spend.”... New technologies are changing the equation.
Article

Deliver on time or pay the fine: Speed and precision as the new supply-chain drivers

– E-commerce giants have raised the supply-chain performance bar. Now consumer-goods manufacturers face a stark choice: achieve... new levels of predictability and responsiveness, or pay a heavy price.
Article

Build a reinvestment machine with zero-based budgeting

– When zero-based budgeting makes investing as rigorous as saving, the result is a reinvestment machine that supports growth year... after year.
Article

Boosting contact-center performance through employee engagement

– Companies that can keep service agents on the job longer not only reduce operating costs but also improve customer satisfaction.... Actions in four areas can have a profound impact—and they are within every contact center’s reach.
Article

The role of customer care in a customer experience transformation

– No function handles a broader range of customer touchpoints than customer care. Executives would be wise to make it the centerpiece... of any effort to transform the customer experience.
Survey

How the implementation of organizational change is evolving

– Digital solutions pose new and unique challenges to the implementation of major change efforts. But the capabilities that support... better outcomes remain as critical as ever, a new survey shows.
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