The Digital Utility

Articles in this issue

Article

Accelerating digital transformations: A playbook for utilities

– Utilities trying to reinvent themselves as digital enterprises have found it hard to scale up from digital pilots. Adopting digital ways of working, adding talent, and modernizing IT will hasten transformation.
Article

Why utility boards should care about IT architecture

– Many utilities struggle to match the customer and commercial expectations set by digital leaders. Investing in faster, more flexible IT architecture can accelerate their digital modernization.
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What every utility CEO should know about blockchain

– Blockchain technology can streamline transactions along the utility value chain. Here is a look at six emerging applications.
Article

Cloud adoption to accelerate IT modernization

– The cloud is a means, not an end. Success in modernizing IT through the cloud is driven by a complete standardization and automation strategy.
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Fueling utility innovation through analytics

– Utilities around the world are making big investments in advanced analytics. Getting the full value, however, requires rethinking their strategy, culture, and organization.
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Harnessing the power of advanced analytics in transmission and distribution asset management

– Advanced analytics is helping T&D operators improve performance, reduce asset-management costs, and capture value. Here’s how successful utilities approach the transition.
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The revival of customer loyalty: How regulated utilities can reshape customer engagement

– With customer expectations rising and new technologies emerging, constant renewal of customer transformations can never be over.
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Digital-experience design for the field workforce

– By focusing on valuable and meaningful workforce experiences, utilities can move from incremental improvements to transformative ones.