Public Sector Insights

Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve citizens better, and support the more productive use of public resources.
Video

Promoting cross-sector collaboration: An interview with Penny Pritzker

– The former US secretary of commerce encourages closer stakeholder coordination—and discusses the role of governments in... workforce transformations.
Article

Elements of a successful government transformation

– Five essential disciplines can more than triple the success rate of public-sector change efforts.
Report - lapetitemort.info Global Institute

Smart cities: Digital solutions for a more livable future

– As cities get smarter, they are becoming more livable and more responsive—and today we are seeing only a preview of what... technology could eventually do in the urban environment.
Report

Smart city solutions: What drives citizen adoption around the globe?

– Understanding how smart cities implement citizen-centric technologies and what drives widespread adoption of smart city solutions,... will help local governments promote new behaviors and attitudes.

Featured publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Article

Advice from Silicon Valley: How tech-sector practices can promote innovation in government

– Public-sector leaders recently met with leaders from the region’s most innovative companies to learn about their culture... of innovation firsthand. Here’s what they heard.
Commentary

Smarter infrastructure: A solution to the productivity puzzle?

– What elements lay the groundwork for “smart infrastructure,” and how can the public sector drive them?
Article

Creating an effective workforce system for the new economy

– Governments have an important role to play in building a deeper pool of qualified workers and fueling economic growth.
Interview

A study in complex change: Transforming a global public-sector organization

– Agus D. W. Martowardojo discusses the strategies and culture changes he implemented to set a new path for Bank Indonesia.
Article

A smarter approach to cost reduction in the public sector

– Most cost-cutting programs fail. To do better for less, governments need to build capabilities, harness data and analytics, and... reinvest savings.
Article

How to create win-win public outsourcing contracts

– To structure and manage complex contracts with the private sector, governments must have a range of skills and expertise. Six... success factors are critical to these efforts.
Article

The economics of homelessness in Seattle and King County

– Can a rising tide lift all boats? Here is a quick primer on the state of play in one fast-growth market.
Article

Solving the customer-experience puzzle: A guidebook for government leaders

– It takes focus to transform public-sector agencies to serve a diverse set of customers better. A ready reference—based on... lessons from government leaders—can help.
Article - lapetitemort.info Quarterly

Booming cities, unintended consequences

– Roadways clogged by commercial vehicles and intense competition for affordable housing are imposing costs on prosperous cities... and their most vulnerable residents.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Report

Navigating the new realities of global trade

– The long-term future of global trade will be reshaped by technological shifts and changes in international trade policy.
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