Public Sector Insights

Article

Thriving amid turbulence: Imagining the cities of the future

– Four major forces are shaping cities of the future. How can they thrive in the face of challenges and change?
Article

Sustaining high performance beyond public-sector pilot projects

– Public institutions can turn remarkable short-term efforts into meaningful long-term results.
Article

Asking the right questions to define government’s role in cybersecurity

– There is no one-size-fits-all approach for governments to manage cybersecurity. But asking some key questions can help leaders... get started.
Report

Delivering for citizens: How to triple the success rate of government transformations

– An increase in the number of successful government transformations could help solve society’s greatest challenges, serve... citizens better, and support the more productive use of public resources.
Video

Promoting cross-sector collaboration: An interview with Penny Pritzker

– The former US secretary of commerce encourages closer stakeholder coordination—and discusses the role of governments in... workforce transformations.

Featured publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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More insights

Article

How states can improve well-being for all children, from birth to age five

– State governments have a unique opportunity to improve children’s developmental trajectories. An integrated approach can... help.
Article

Cracking down on government fraud with data analytics

– New data tools are giving government agencies the upper hand in taming fraud, waste, and abuse. Lessons from scaled approaches... show how to capture the hundreds of billions of dollars at stake.
Article

How developing economies can get more out of their infrastructure budgets

– Governments in developing economies often lack the capacity to conduct thorough reviews of proposed capital projects. A streamlined... approach can identify those ready for funding.
Video

Coordinating workforce development across stakeholders: An interview with ManpowerGroup CEO Jonas Prising

– Finding mutually beneficial areas for collaboration may be closer than you think. The key? Shifting from “just-in-time”... hiring to retraining.
Video

The AI factor in talent management: An interview with Catalyte’s Jacob Hsu and Mike Rosenbaum

– Top executives at one innovative software development firm share how they harnessed artificial intelligence to create a more diverse—and... more productive—workforce.
Interview

Transforming policing: An interview with Mike Bush, New Zealand’s police commissioner

– The country’s crime rate has decreased drastically in recent years after the police commissioner shifted to a focus on prevention... instead of prosecution.
Report

Closing the tech gender gap through philanthropy and corporate social responsibility

– The US tech sector isn’t doing enough to build pathways into tech for women—particularly women of color. What is behind... this gender gap, and what can tech companies do about it?
Video

Boosting the skills of incumbent workers: An interview with Walmart’s Kathleen McLaughlin

– Walmart’s chief sustainability officer discusses the need for constant skill development and how employers can better prepare... their workforce for the future.
Article

Is big really beautiful? The limits of pension consolidation

– Many governments are thinking about merging their disparate systems. New research finds real benefits, but capturing them is difficult.
Video

Adapting education to the demands of a rapidly changing economy: An interview with Chancellor Eloy Ortiz Oakley

– The head of California Community Colleges discusses partnering with businesses to train and reskill the workforce and his role... in reimagining the current education model through online learning.
Article

Advice from Silicon Valley: How tech-sector practices can promote innovation in government

– Public-sector leaders recently met with leaders from the region’s most innovative companies to learn about their culture... of innovation firsthand. Here’s what they heard.
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