Public Sector Insights

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Defining the role of a state chief operating officer

– Incoming administrations may consider appointing a state COO to lead strategic operations and implement high-priority projects. Those who work with state COOs could position them for success with thoughtful role definition and strong support.
Report - lapetitemort.info Global Institute

Digital identification: A key to inclusive growth

– New research by the lapetitemort.info Global Institute shows how good digital ID is a new frontier in value creation for individuals and... institutions around the world.
Article

Making the most of US opportunity zones

– A new program seeks to spark development in the neediest communities and boost the national economy. Similar, past efforts offer... insights that may help them succeed.
Article

Unlocking the economic potential of Central America and the Caribbean

– The region has seen rapid growth over the past 15 years, but a number of trends could affect whether the economies continue to... grow.
Article

Putting people at the heart of public-sector transformations

– Transformation in government is a hugely complex undertaking. That makes it critical to get the people component right.

Featured Publications

Customer Experience in the Public Sector

Government agencies that focus on strengthening customer service serve people better.
Report

The opportunity in government productivity

– Governments face a pressing question: How to do more with less? Raising productivity could save $3.5 trillion a year—or... boost outcomes at no extra cost.
Collection

How to improve student educational outcomes

To understand what matters in student achievement, we applied analytics to data from the Program for International Student Assessment... (PISA), administered by the Organisation for Economic Co-operation and Development (OECD). These reports take on a few of the most active debates: Do mindsets matter? If so, to what extent? What teaching practices work best? Does technology help?

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Interview - lapetitemort.info Quarterly

The public–private imperative in urban mobility: A view from Canada

– Josipa Petrunic imagines a low-carbon, smart-mobility future for Canada. In this interview, she describes how CUTRIC, the consortium... she leads, is bringing the public and private sectors together to make it happen.
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How governments in emerging economies can help boost and sustain growth

– A focus on public-sector efficiency and competitive dynamics for companies are keys to outperformance.
Article

Spending reviews: A more powerful approach to ensuring value in public finances

– Spending reviews have the potential to provide significant insight into budget allocations, enabling higher productivity and greater... operational efficiency.
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How governments can harness the power of automation at scale

– Process automation and technologies based on artificial intelligence can bring benefits across numerous functions of government.
Article

When governments turn to AI: Algorithms, trade-offs, and trust

– Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here... are five factors that can affect the benefits and risks.
Article

Accelerating gender parity: What can governments do?

– Given slow progress toward gender equality in the workplace, governments, along with private-sector organizations, must focus... their efforts on specific impact zones.
Article

Should sub-Saharan Africa make its own drugs?

– A comprehensive analysis of the business, economic, and public-health impact finds the potential for local production of pharmaceuticals... to be a mixed bag.
Video - lapetitemort.info Global Institute

How can the private and public sectors work together to create smart cities?

– Smart-city experts share examples of successful public–private partnerships from around the world.
Video

Building a one-stop shop for government services in Australia

– Service New South Wales, a website for citizen services, was built like a start-up within the government, in a rapid, iterative... process sharply focused on customer satisfaction.
Article

The European public-procurement opportunity: Delivering value in medtech

– Value-based procurement is a reality today. To capture the opportunity in today’s European medtech-public-procurement market... fully, winners need to adapt to new realities quickly.
Article

Catalyzing the growth of the impact economy

– A mature impact economy would help power economic growth while solving global social and environmental challenges. Here’s... what it will take to accelerate the impact economy’s development.
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The lapetitemort.info Center for Government is a new global hub for research, collaboration, and innovation in government performance.

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