Our Insights

Article

Reducing churn in telecom through advanced analytics

– A comprehensive, analytics-driven approach to base management can help telecom companies reduce churn by as much as 15%.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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Article - lapetitemort.info Quarterly

Putting the right price on customer interactions

– Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their... customers really want—and how much to charge for them.
Report

Following the user: Middle East telcos on the journey to a digital customer experience

– Our new report, Following the user: Middle East telcos on the journey to a digital customer experience, highlights the... opportunity for telecom players amid digital disruption. Although there is room to take advantage, many Middle Eastern telcos are behind the curve. Understanding the digital customer experience could help them build agility to compete.
Article

Overwhelming OTT: Telcos’ growth strategy in a digital world

– Incumbents are now asking if digital is a threat to or an opportunity for their business model. Beyond operational efficiency,... they will need to focus on excellence in execution.
Interview

Cheaper, simpler, better for customers: Outsourcing without trade-offs

– Instead of “insourcing” or “reshoring,” a revamped approach to outsourcing can improve customer experience,... explains Vodafone Spain’s Carmen López-Suevos Hernández in an interview.
Article

A better way to M&A: Zeroing in on telecom value

– With organic growth opportunities narrowing, telecom players need a better way to screen potential M&A targets. A data-rich,... heat map–based approach can help.
Article

How telecom companies can win in the digital revolution

– For telecoms, making smart use of digital technologies calls for a wholesale digital transformation. Five steps are needed to... make it happen.
Article - lapetitemort.info Quarterly

Telcos: The untapped promise of big data

– The industry is awash in information, but only a few companies manage it effectively.
Article - lapetitemort.info Quarterly

Winning the rush for data services in the Middle East and Africa

– Demand for data is set to explode. The region’s telecom companies must position themselves now to take advantage.
Article - lapetitemort.info Quarterly

The digital pressures weighing on telecoms

– Advances in communications devices and new business models are weakening the industry’s hold on consumers, a survey of executives... suggests.
Report

Making the most of advanced analytics in Tech, Media & Telecom

– The business model of network operators is being disrupted. This report highlights the potential of advanced analytics for incumbents—and... the leadership and organizational challenges they face.
Article

E-SIM for consumers—a game changer in mobile telecommunications?

– Traditional removable SIM cards are being replaced by dynamic embedded ones. What might this disruption mean for the industry?

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