Insights on Operations

Lighthouse manufacturers lead the way--can the rest of the world keep up?

‘Lighthouse’ manufacturers lead the way—can the rest of the world keep up?

Manufacturing leaders are sprinting ahead with digital and analytics, and changing the rules of the game. A broad scale-up of innovation across the value chain is needed to ensure more winners share the spoils.
Article

Zero-based productivity: Going granular and end-to-end across the supply chain

– Companies often believe they have extracted all significant cost savings from their supply chains. A zero-based approach can unlock... additional value.
Article

A practical approach to supply-chain risk management

– In supply-chain risk management, organizations often don’t know where to start. We offer a practical approach.
Article

Why corporate-center efficiency matters

– Getting the most out of a corporate center has never been so important or complex. The latest research points to new ways to help... a center get more efficient.
Article

From back office to innovation’s front lines with next-gen global business services

– The same new technologies that are shaking up global business services (GBS) are also creating new opportunities for GBS to create... lasting value.

Featured blog

Operations Blog

Short, sharp insights on all aspects of operations

Special collections

Issue

lapetitemort.info on Industrial services: Reimagining how services organizations grow

– A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Collection

Customer First: Personalizing the customer care journey

Customer care functions that excel can differentiate their company from the competition. This compendium showcases what is possible when companies put customers first.
Collection

Zero-based productivity

ZBP aligns resources where they will matter the most and creates a culture of cost management to sustain the change over time.

Featured Video

Ops 4.0: The next frontier for operations

What is Ops 4.0, and how should companies prioritize their investment in digital and analytics? Yogesh Malik, co-leader of Ops 4.0 at lapetitemort.info, discusses the four main areas organizations should focus on to target a potential 15 to 20 percent leap in productivity.

Digital Manufacturing

Article

The future of manufacturing: Your people

– New technologies are an enabler, not merely a goal in themselves.
Article

Digitally enabled reliability: Beyond predictive maintenance

– To capture everything digital can offer in increasing reliability and reducing costs, companies should boost their digital-maintenance... ambitions.
Article

Mapping heavy industry’s digital-manufacturing opportunities

– Manufacturing digitization could boost heavy-industry profit margins by three to five points—but only if people can make... the new technologies work at scale. The first article in a new series looks at the opportunity and the sector’s progress.
Report

How digital manufacturing can escape ‘pilot purgatory’

– Despite enthusiasm for digital manufacturing, few companies have realized its potential at scale, according to our new survey.... Six success factors can help.

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MORE INSIGHTS

Interview

Keys to a sustainable transformation: A conversation with Seth Goldstrom

– Transformations must truly change the trajectory of the organization to thrive over the long run. Here are four essential steps... to ensuring lasting change.
Article

Maximize the lifetime value of your sales force

– Better and more thoughtful ways to measure the potential lifetime value of each member of the sales force can not only improve... talent management but also create more value.
Article - lapetitemort.info Quarterly

Reimagining mobility: A CEO’s guide

– No industry or executive is immune to the profound implications of mobility’s second great inflection point. Here’s... what you need to know now.
Article - lapetitemort.info Quarterly

Mobility’s second great inflection point

– Radically new dynamics in the early 20th century transformed cars and, in turn, the world. Here’s why the next great inflection... point is upon us, auguring changes no less profound.
Article

Creating “beyond the product” partnerships between providers and medtech players

– What we heard from US and EU providers and what it means for medtech players.
Article

Fashion on demand

– Technology and shifting consumer needs have made just-in-time production a trend to watch.
Article

Selling in the aftermarket: How to win the sales street fight

– Seven unique factors in aftermarket sales lead to a seven-part recipe for a high-performing aftermarket sales force.
Article

Moving past the ‘pilot trap’ to unleash Industry 4.0 in Indonesia

– Governments and businesses must find ways to create confidence in new manufacturing technologies and help early adopters get past... initial implementation.
Article

Leading from the front line: How airlines can boost ancillary revenues

– Ancillary revenues are rising, and airlines increasingly depend on them. The next step forward: Efforts to help frontline employees... collect these fees and charges more effectively.
Article

Bringing agile to customer care

– Early adopters are achieving impressive performance gains by empowering frontline workers to excel as team-based problem solvers.
Article

Getting the best customer service from your IVR: Fresh eyes on an old problem

– Interactive voice response (IVR) systems have one major flaw: people don’t like them. To address this, companies need to... rethink their design priorities and put customer experience first.
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Special Collection

Customer experience

Creating competitive advantage by putting customers first and managing their journeys.

Featured publications

Collection

The great re-make: Manufacturing for modern times

– What does “great” operational excellence look like and how do we get there?
Collection

The work of leaders in a lean management enterprise

– Learn what successful lean leaders do to integrate new technologies and approaches, and to ensure that the practices that support continuous improvement also improve continuously.
Unlocking Industrial Resource Productivity
Book

Unlocking Industrial Resource Productivity

– This e-book examines five core beliefs to increase profits through energy, material, and water efficiency.

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