Telecommunications Insights

Article

A new path for telco customer engagement

– Next-generation marketing and sales techniques offer incumbents real opportunity to thrive in a challenging landscape.
Article

Reinventing telco networks: Five elements of a successful transformation

– For telcos to keep and grow market share, the network division needs a makeover that lets it shed its cost-center past to become... a leading function that influences the digital and analytics metamorphosis of the core.
Article

The building blocks telcos need to create their digital-and-analytics DNA

– Telcos need to rewire themselves to work in agile ways and make data-driven decisions to keep up with customers’ increasing... demands for simple digital experiences, among other challenges.
Interview

Gene therapy for telecom operators: An interview with Jon Fredrik Baksaas

– The former GSMA chairman and Telenor CEO discusses what telecoms operators need to do to adapt in the new competitive landscape.
Article

The road to 5G: The inevitable growth of infrastructure cost

– Network cost could double as operators strive to meet demand for increased capacity and deploy 5G. How can they maintain their... profits?

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Article

A tale of two agile paths: How a pair of operators set up their organizational transformations

– Different approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid... benefits that follow.
Interview

Analytics and automation in telcos: An interview with Nokia’s VP of global service delivery

– Digital operating models and new data-driven tools can not only deliver value to customers but can also help keep operators’... own houses in order.
Video

Society 3.0: Using technology to improve public goods

– Vodafone Group CEO Vittorio Colao discusses why technology should not merely increase productivity but also benefit society at... large.
Article

Telematics: Poised for strong global growth

– An expanding array of telematics devices and services, combined with focused government mandates, will help the technology break... into the mainstream.
Article

Unlocking value from IoT connectivity: Six considerations for choosing a provider

– Companies must take a more nuanced look at connectivity providers as the Internet of Things evolves.
Article

Network sharing and 5G: A turning point for lone riders

– Network sharing will be a key lever to reduce cost and make 5G deployments feasible.
Article

Are you ready for 5G?

– Smart operators will consider seven no-regrets moves to position themselves for advantage amid radically changing industry dynamics.
Article

Maximizing value from advanced analytics in telco service operations

– By developing and pursuing high-potential use cases, telcos can unlock hidden value and ignite an analytics-driven transformation.
Report

Japan at a crossroads: The 4G to 5G (r)evolution

– The country can leverage next-generation networks to boost industries, spur innovation, and regain technology leadership for a... prosperous telecom sector.
Article

Reducing churn in telecom through advanced analytics

– A comprehensive, analytics-driven approach to base management can help telecom companies reduce churn by as much as 15%.
Article - lapetitemort.info Quarterly

Putting the right price on customer interactions

– Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their... customers really want—and how much to charge for them.
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