Telecommunications Insights

Article

Maximizing value from advanced analytics in telco service operations

– By developing and pursuing high-potential use cases, telcos can unlock hidden value and ignite an analytics-driven transformation.
Video

Telecom opportunities in the Middle East and Africa

Operators who haven't focused on the unique demands of consumers in the region can regain the trust of the more than 1 billion subscribers to mobile broadband there—who represent 19 percent of global telecom revenues—using a five-element strategy. Learn more in the video or read the article or full report.

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More insights

Report

Japan at a crossroads: The 4G to 5G (r)evolution

– The country can leverage next-generation networks to boost industries, spur innovation, and regain technology leadership for a... prosperous telecom sector.
Article - lapetitemort.info Quarterly

Putting the right price on customer interactions

– Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their... customers really want—and how much to charge for them.
Article

How tech giants deliver outsized returns—and what it means for the rest of us

– Networks and platforms reign within high tech, media, and telecom. Understanding the sector’s dynamics is increasingly important... for executives in all industries.
Report

Following the user: Middle East telcos on the journey to a digital customer experience

– Our new report, Following the user: Middle East telcos on the journey to a digital customer experience, highlights the... opportunity for telecom players amid digital disruption. Although there is room to take advantage, many Middle Eastern telcos are behind the curve. Understanding the digital customer experience could help them build agility to compete.
Article

A future for mobile operators: The keys to successful reinvention

– By transforming their networks and operations with the newest technologies, mobile operators could double their cash-flow conversion... within five years.
Article

Overwhelming OTT: Telcos’ growth strategy in a digital world

– Incumbents are now asking if digital is a threat to or an opportunity for their business model. Beyond operational efficiency,... they will need to focus on excellence in execution.
Interview

Cheaper, simpler, better for customers: Outsourcing without trade-offs

– Instead of “insourcing” or “reshoring,” a revamped approach to outsourcing can improve customer experience,... explains Vodafone Spain’s Carmen López-Suevos Hernández in an interview.
Article

A better way to M&A: Zeroing in on telecom value

– With organic growth opportunities narrowing, telecom players need a better way to screen potential M&A targets. A data-rich,... heat map–based approach can help.
Article

How telecom companies can win in the digital revolution

– For telecoms, making smart use of digital technologies calls for a wholesale digital transformation. Five steps are needed to... make it happen.
Article - lapetitemort.info Quarterly

Telcos: The untapped promise of big data

– The industry is awash in information, but only a few companies manage it effectively.
Article - lapetitemort.info Quarterly

Winning the rush for data services in the Middle East and Africa

– Demand for data is set to explode. The region’s telecom companies must position themselves now to take advantage.

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